Caspero Reviews Read Customer Service Reviews of caspero com

Caspero Casino offers plenty of great games, but it’s important to keep safe gambling practices in mind. You can play these games either with a live dealer or against the computer. Those punters that top-up their balances during the week from Monday till Thursday are able to get 50 free spins for playing online slots. For Australian players, it is possible to select AUD as their preferred currency and process transactions using popular local methods.
You are going to get additional bits regarding the online casino in the table just below and all the other pieces of this Caspero review for players. By prioritizing psychological health and offering multiple gaming options, the casino creates an fun environment where players can prosper. Caspero Casino features a lively array of gaming options that cater to various player preferences, improving the overall experience. Additionally, casinos like Caspero prioritize player protection, establishing tools such as deposit limits and self-exclusion options. At Caspero Casino, we are committed to delivering an exciting and secure gaming experience while ensuring a responsible and safe environment for all players. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator.

  • The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response.
  • The output of these real money casino games are dispensed in a random fashion.
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  • ​In addition to online slots, the club offers more than 200 live dealer games and approximately 100 tables.
  • Many slots incorporate Megaways mechanics and fresh themes, like Fruit Party Dice, providing diverse gameplay experiences.
  • Our rating algorithm for responsible gaming safety is founded on seven principles.
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There are even several E-sports entries, which is great news for those Hardcore PC gamers who wish to enjoy thrilling plays in games like Counter-Strike, Valorant and League of Legends. In this section players will be able to place their bets on almost all of the popular events from around the world in sports such as Football, Basketball, Tennis, Cricket, Formula 1 and MMA, to name a few. Caspero Casino comes with quite an abundant gaming library populated by exciting games which come powered by some of the well – established iGaming software developers. To ensure bonuses and promotions remain up-to-date, we won’t detail specific offers here. Certainly, one of the more important parts of any casino out there, because the quality of the support directly correlates to the effectiveness of problem – solving capacities the given gaming site has at its disposal. Regular casino goers and sportsbook connoisseurs will have an opportunity of enjoying some of the most popular games from the as well as an amazing promotional plan which will undoubtedly keep them well – entertained for quite some time.

Featured Games

Responsible gambling tools are available, and users can set personal limits or self-exclude as needed. After registration, users are prompted to upload supporting documents, including government-issued identification, proof of address, and payment method verification. Support is available 24/7 through live chat if any login issues arise, ensuring prompt assistance.

Does Caspero Casino offer a welcome bonus for your first deposit?

Caspero Casino places a firm emphasis on fostering community and providing support for its members. Responsible gambling extends beyond self-exclusion programs; it also involves effective budgeting strategies. This fresh approach not only promotes responsibility but also aligns with industry standards aimed at creating a protected gambling environment. Caspero Casino, for example, offers a clear self-exclusion process, providing users with the necessary resources to make knowledgeable decisions. These programs allow individuals to voluntarily exclude themselves from gambling events for a specified period, helping them regain command.

Player complaints submitted about Caspero Casino

Caspero is an intriguing brand with considerable potential in our casino ranking. Depositing on the weekend brings opportunity to get weekend reload bonus of 50% up to A$1050 + 50 FS. The minimum deposit amount varies depending on the method, ranging from 15 to 20 AUD. The bottom line is that Caspero has a very large, diverse, and exciting gaming portfolio.

Caspero Casino Blackjack (BetSoft)Expand

Caspero Casino delivers a full online gaming experience with a huge selection of options — from live dealers, real money slots, and crash games to table games and a packed sportsbook. Understanding the intricacies of casino bonuses and promotions is vital for players looking to maximize their gaming experience. We are a team of passionate online casino and slot caspero casino games players and we would like to share our knowledge and insights with others who are looking for tips and advice for big wins and great entertainment.
If you experience login issues, use the password recovery feature or contact 24/7 support for assistance. All bonuses are subject to specific wagering requirements and must be used in accordance with the stated terms. Caspero Casino adheres to strict Know Your Customer (KYC) protocols, in line with Australian regulations, to verify each player’s identity.
You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. Because of these complaints, we’ve given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
An additional source of hindrance might be that you are trying to withdraw a significant deal of money. That particular problem is a result of the moment when you’ve lately registered at the casino site and you are in the course of getting your account verified. Right now, here are some brief points to summarise the casino’s withdrawal process. This casino is mainly ensuring that any winnings get released to the right person.
This makes it an excellent place for players who love to try new releases and experiment with different styles. The brand has collected thousands of different options that can suit any type of player, and you’ll find exactly what you’re looking for here, regardless of your personal preferences and tastes. Caspero Casino also runs regular slot tournaments, giving you the chance to compete for coin-based prizes while playing your favorite games. Other activities include a 5-level VIP casino program, a sure-win lottery with bonus crabs, and generous tournaments. Similar to most brands within the NovaForge group, Caspero offers an exciting and generous bonus program. Caspero Casino Australia offers its clients a diverse range of payment options and currencies.

  • Newly registered and verified players at Caspero Casino are eligible for a generous welcome package, which enhances the initial gaming experience.
  • By building meaningful connections within the community, the casino seeks to uplift the gaming journey beyond mere amusement.
  • The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response.
  • This is a particularly good thing, as it ensures security and safe play on the gaming platforms.
  • For Australian players, it is possible to select AUD as their preferred currency and process transactions using popular local methods.
  • To summarize, Caspero Casino represents a model of responsible gaming through its dedication to player welfare and innovative resources.

Adopting reliable budgeting tools enables players to manage their spending and improves their gaming journey. Although many players view gambling as a stimulating pastime, there are times when it becomes overwhelming, making self-exclusion programs an essential tool for responsible play. Caspero Casino offers a selection of educational materials aimed at promoting responsible play, allowing players to make informed decisions. Ultimately, mastering this knowledge isn’t just about collecting bonuses; it’s about enhancing the overall gaming experience. With creative game design and sophisticated graphics, players can explore a colorful environment of opportunities. Ultimately, integrating responsibility into gaming culture encourages innovation, as it compels the industry to create solutions that keep players safe while enjoying their favorite pastimes.
Caspero is owned by NovaForge LTD and licensed by the Anjouan gaming authority. Independent reviewers currently class Caspero Casino as legitimate and generally safe, with no systemic history of unpaid winnings or rogue behaviour reported so far. This is a mid-tier offshore licence – not as strict as MGA or UKGC, but widely used in the modern grey-market casino space. You’ll also find links to external responsible gambling organisations depending on your GEO (e.g., national helplines and self-assessment tools). Response quality from independent reviews is generally rated as fast and informed, with no widespread pattern of ignored tickets or unresolved complaints.

Caspero Casino Video Poker (Playtech)

Each method delivers comfort and security, ensuring users can securely manage their transactions. When examining payment ways at Caspero Casino, one finds an selection of options, including credit cards, e-wallets, and bank transfers. Many platforms offer smooth transactions, yet it’s wise to read the terms carefully to avoid unexpected charges and guarantee a hassle-free experience. Users seeking ease and accessibility may want to employ the mobile-friendly website, which provides an enhanced experience on various devices without needing an app. Additionally, it promotes accountable gaming through informative workshops that focus on hazard awareness and financial management.
These additions diversify the game portfolio, catering to both casual players and those looking for fast-paced betting options. Beyond slots and live tables, Caspero incorporates alternative formats such as crash games and instant play variants. These games appeal to players seeking classic, skill-based gameplay alongside stochastic outcomes.

Caspero Casino Review

The fun of playing should never come at the cost of risking addiction, financial trouble, or stress. More information about Caspero Casino’s 1x2gaming Video Poker More information about Caspero Casino’s Microgaming Video Poker
They offer the most used methods which are email, online form and live chat. Everything game are designed using HTML5 technology, so you can play them right in your browser – you don’t need to download additional software for your gadget to start playing. The casino has more than 6,000 exciting game titles from almost 106 world-class software developers. Congratulations, you will now be kept in the know about new casinos. This is a particularly good thing, as it ensures security and safe play on the gaming platforms. We are glad to see a steady influx of these crypto – friendly casinos around the iGaming market as well as an increase of crypto lovers among the community.
The steady rise in popularity of sports betting across the globe has prompted many online casinos to incorporate a dedicated online Sport page in order to provide the bettors with the best possible experience from the comfort of their homes. The casino does offer this kind of a bonus but the spins will only be available on certain pre – determined games. Caspero Casino is a crypto – friendly online gaming site which offers a streamlined Casino and Sport betting experience all in one. Slots are the main focus, with tens of thousands of titles live, plus a full live casino suite featuring blackjack, roulette, baccarat, game shows and more. We independently conduct the industry’s most strict tests on casinos, bonuses, banking methods, and withdrawals to provide reliable insights. The output of these real money casino games are dispensed in a random fashion.
The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
More information about Caspero Casino’s 1x2gaming Blackjack More information about Caspero Casino’s Microgaming Blackjack We also recommend checking out live betting, as it is undoubtedly the most exciting way to wager on sports matches. The sports betting section is massive, and it will take you a long time to browse through all the available options and events. Game shows are all the rage right now with simple and fun mechanics, but traditional live dealers are keeping up the pace.

Caspero Login & Sign-Up Get $750 Bonus + 200 Spins

The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. Based on the categorization we use, this makes it one of smaller online casinos. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.

Player’s withdrawal is delayed due to verification issues.

Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino. Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. Continue reading our Caspero Casino review and learn more about this casino in order to determine whether or not it’s the right one for you. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. If you or someone you know has a gambling problem and needs help, call or visit Gamecare. Start your mobile play today!

Caspero’s funding and investors

In this review, Caspero Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. Players must be 24 years of age or older and reside in jurisdictions where online gambling is legal. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint.
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator.

Caspero Casino review

He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history. He noted that no account verification had been requested despite using a welcome bonus. Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses. Caspero Casino has an average customer support, judging by the results of our testing. Caspero Casino has been granted a gambling license in Comoros issued by Anjouan Gaming.
However, there is currently no User feedback score for this casino. We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Caspero Casino to be somewhat unfair. In our comprehensive review of all relevant aspects, Caspero Casino has attained a Very low Safety Index of 1.5. As far as we are aware, no relevant casino blacklists mention Caspero Casino.

  • When reviewing online casinos, we collect information about their customer support and language options.
  • The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
  • That is why we always check these when reviewing casinos.
  • He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history.
  • To view the casino’s user reviews, navigate to the User reviews part of this page.

Payment methods, win and withdrawal limits

Online casinos frequently impose limitations on the amounts players can win or withdraw. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. It’s not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness.
The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. Consequently, the complaint was marked as “unresolved,” and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
In our review of Caspero Casino, we have looked closely into the Terms and Conditions of Caspero Casino and reviewed them. Caspero Casino has Very low Safety Index of 1.5, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria.

  • Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
  • We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far.
  • The situation remained pending as the team awaited any potential response from the casino.
  • You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
  • Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings.
  • Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos.
  • Caspero Casino has Very low Safety Index of 1.5, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria.

We believe customer support is very important as it provides assistance should you encounter any problems with registration at Caspero Casino, managing your account, withdrawals, or other matters. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. That is why we always check these when reviewing casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. Because of these complaints, we’ve given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database.
Caspero Casino is one of smaller online casinos based on our estimates or collected information. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Discuss anything related to Caspero Casino with other players, share your opinion, or get answers to your questions.

However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. Please note that some of these may only be available to players from selected countries. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Casino screenshots

The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The issue was marked as resolved following the player’s confirmation of receiving the winnings. The player from caspero Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.
Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
The situation remained pending as the team awaited any potential response from the casino. The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. More information about which bonuses are available in your region can be found in the ‘Bonuses’ section of this review. The table below shows the casino’s win and withdrawal limitations. To view the casino’s user reviews, navigate to the User reviews part of this page. We determine the overall user feedback score based on the player feedback submitted to us.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. When reviewing online casinos, we collect information about their customer support and language options. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

Caspero Casino Review Expert & Player Ratings 2026

We believe customer support is very important as it provides assistance should you encounter any problems with registration at Caspero Casino, managing your account, withdrawals, or other matters. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. That is why we always check these when reviewing casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. Because of these complaints, we’ve given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database.

Caspero’s Investments and acquisitions

Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.

Caspero Casino review

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator.
In our review of Caspero Casino, we have looked closely into the Terms and Conditions of Caspero Casino and reviewed them. Caspero Casino has Very low Safety Index of 1.5, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria.
Caspero Casino is one of smaller online casinos based on our estimates or collected information. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Discuss anything related to Caspero Casino with other players, share your opinion, or get answers to your questions.
Online casinos frequently impose limitations on the amounts players can win or withdraw. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. It’s not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness.

  • You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026
  • Caspero Casino has an average customer support, judging by the results of our testing.
  • We currently have 2 complaints about this casino in our database.
  • Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
  • We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.
  • Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.

The situation remained pending as the team awaited any potential response from the casino. The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. More information about which bonuses are available in your region can be found in the ‘Bonuses’ section of this review. The table below shows the casino’s win and withdrawal limitations. To view the casino’s user reviews, navigate to the User reviews part of this page. We determine the overall user feedback score based on the player feedback submitted to us.

  • However, there is currently no User feedback score for this casino.
  • As far as we are aware, no relevant casino blacklists mention Caspero Casino.
  • The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
  • These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
  • Caspero Casino has been granted a gambling license in Comoros issued by Anjouan Gaming.

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. When reviewing online casinos, we collect information about their customer support and language options. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
However, there is currently no User feedback score for this casino. We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Caspero Casino to be somewhat unfair. In our comprehensive review of all relevant aspects, Caspero Casino has attained a Very low Safety Index of 1.5. As far as we are aware, no relevant casino blacklists mention Caspero Casino.
In this review, Caspero Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. Players must be 24 years of age or older and reside in jurisdictions where online gambling is legal. You should caspero always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Caspero – About the company

Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino. Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. Continue reading our Caspero Casino review and learn more about this casino in order to determine whether or not it’s the right one for you. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. If you or someone you know has a gambling problem and needs help, call or visit Gamecare. Start your mobile play today!
The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. Based on the categorization we use, this makes it one of smaller online casinos. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.

Caspero Holding ApS, Copenhagen, Denmark

He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history. He noted that no account verification had been requested despite using a welcome bonus. Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses. Caspero Casino has an average customer support, judging by the results of our testing. Caspero Casino has been granted a gambling license in Comoros issued by Anjouan Gaming.

However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. Please note that some of these may only be available to players from selected countries. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. Consequently, the complaint was marked as “unresolved,” and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint.
The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The issue was marked as resolved following the player’s confirmation of receiving the winnings. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.